Our Approach

HET recognises that families often appreciate regular updates about the progress of their case and families can keep involved and in contact with the team in a number of ways.

Help Desk

A help desk serves as a primary telephone point of contact for all families. Members of the HET help desk team assist families with general queries about the HET and offer advice and guidance about the review process. They can also advise families about different support agencies if they are needed. The telephone number for the Help Desk is 028 9258 9258 and there is an answer phone facility out of hours.

Lead Senior Investigating Officers and members of the Investigation Teams

The lead senior investigating officer in charge of a case appoints a member of the review team to keep in regular contact with family members or their representative.

Family Representatives

The HET works with individual family representatives, or groups or organisations nominated by families, to work on their behalf.

HET is committed to a policy of honesty in disclosure of information. Trust and openness are essential in our work.  We work to establish trust with families by being as open and as honest as possible with them, that is why our principle of maximum permissible disclosure, simply telling people as much as we can, is vitally important.