Our Policies and Procedures
For the conduct of police service business and for the provision of policing services
- Our policies - policies are why we do things.
- Our procedures - procedures are how we do things.
Please note that our procedures are currently undergoing review and will be published in due course.
About recruitment and employment of staff
- Our branch - Human Resources Department
- Our policies
- Our procedures
- Useful recruitment links are available in our careers section.
Records management and personal data policies
- MoPI information and guidance
- MoPI Code of Practice
- PSNI MoPI Handbook - appraisal draft
- Records Management policy
- Data Protection policy
- Freedom of Information policy
Customer service standards and complaint procedure
- Professional Standards Department
- Our Code of Ethics
- Quality of Service Branch - to follow
- If you wish to make a complaint regarding the conduct of a Police Officer read more in How To Make A Complaint or contact the Police Ombudsman for Northern Ireland
- If you wish to make a complaint regarding the conduct of a Police Staff member please contact info@psni.pnn.police.uk
- Northern Ireland Civil Service Code of Conduct
- If you wish to provide feedback in relation to the policing service delivery you have experienced please contact us using our feedback form.
- Who deals with your request for information:
- General enquiries - feedback form
- Freedom of Information - foi@psni.pnn.police.uk
- Subject Access (data protection) - accesstoinformation@psni.pnn.police.uk
- Our Charter Mark - The Police Service of Northern Ireland does not hold a Charter Mark at this time.
- Our Call Grading Policy and our response to your calls
- ACPO guidance on Call Grading
Charging Regime and Policies
- Our costs
- ACPO guidance on charging - under review
- Additional advice from OPSI
