We have listened to what’s important...
Over the past 12 months, we’ve had countless conversations and meetings with many groups and individuals right across Northern Ireland. We have met with District Policing Partnerships, sports associations, local neighbourhood groups, church groups, voluntary groups, political parties, business forums, school children, young people, older people and many more. We have listened to the feedback and concerns you’ve raised.
As a result and with your help, we have designed some clear commitments that we want to share with you. They are a set of promises based on simple principles of good policing. They put communities and victims first. They build on what we already do at our best and what we’re determined to do more consistently.
We are making these commitments to everyone in Northern Ireland. We are here to serve every individual, every family and every community - irrespective of religion, politics, cultural identity, age, gender or sexual orientation.
Our commitments are important because they will help you and others to know what to expect and what to judge us against. They will also allow us to measure our own progress.
These are our commitments to you...
How we will treat you as a person
- We will treat you fairly and make sure you can use our services at a time that is reasonably suitable for you. When we speak to you, we will always give you an opportunity to discuss your concerns.
- Your Neighbourhood Policing Team will regularly consult you and your local community.
- We will update you regularly on our progress on agreed community priorities and, when you contact your Neighbourhood Policing Team, respond to you within 72 hours. (‘Community priorities’ means problems affecting your area that you have told us about and what we are doing to solve them.)
- If you have been a victim of crime, we will update you within 10 days on what we are doing to investigate the crime. If it is appropriate we will give you further updates (and agree with you when these updates will be).
How we will provide a professional service
- If you phone 999, we will try to answer your call within 10 seconds. We will let you know when we expect to arrive at the scene of the emergency. We will answer nonemergency calls promptly. If there is not an emergency and we need to come out to you or if you are calling about an agreed community priority in your area, we will aim to be with you within 60 minutes.
- We will give you contact details of your Neighbourhood Policing Team and tell you where they are based and how they can work with you to make your neighbourhood safer.
- We will make sure your Neighbourhood Policing Team (and other police) patrol regularly in your neighbourhood. Your Neighbourhood Policing Team will spend at least 80% of their time working in your local area, tackling crime and antisocial behaviour.
How we will protect you
- We will keep you informed about serious and organised crime that affects your area.
- If appropriate, we will make an appointment at a time that suits you to discuss your problem or any other issues that you are concerned about. We will also give you advice on how to prevent the problem from happening again. If we cannot deal with the problem, we will try and put you in touch with someone who can.