Firearms & Explosives Branch (FEB) operate a telephone helpline (0800 7839899) specifically for queries relating to the completion of online application forms. The current opening hours for the helpline are Monday – Friday from 9am – 4pm.
With effect from Monday 17 December 2018 onwards, FEB are changing the opening hours of the telephone helpline to Monday – Friday, 10am - 12pm and 2pm - 4pm.
We would like to reiterate that this telephone helpline is ONLY for queries relating to the completion of online application forms. All other queries for Firearms & Explosives Branch should as normal be made between the hours of 2pm - 4pm through the non-emergency number 101.
We would like to reassure members of the public that Firearms and Explosives Branch staff will contact them should we require any further information related to their application process.