Firearms & Explosives Branch (FEB) operate a telephone helpline (0800 7839899) specifically for queries relating to the completion of online application forms.

The opening hours for the helpline are Monday – Friday, 10am - 12pm and 2pm - 4pm.

Before you ring the helpline, please make sure that you have read the guidance notes that are available below under each type of application form, and in particular please make sure that you have checked to see that both your internet browser and your device operating system are up to date - there are guidance notes below to assist you if you need to update them.

We would like to reiterate that this telephone helpline is ONLY for queries relating to the completion of online application forms. All other queries for Firearms & Explosives Branch should as normal be made between the hours of 2pm - 4pm through the non-emergency number 101.

We would like to reassure members of the public that Firearms and Explosives Branch staff will contact them should we require any further information related to their application process.