September 30, 2022 | Organisational Information
Reference: F-2022-01833
Request
I write, under the terms of the Freedom of Information Act, to request the number of 999 calls that were flagged as no unit/resource available, or took longer than 15 minutes to be attended, between January 2018 and June 2022. As part of this request, I would like the information to be broken down into the following:
Request 1
The number of 999 calls received between January 2018 and June 2022, broken down into months, years and a grand total.
Request 2
Out of these 999 calls, how many were flagged as no unit/resource available, and how many were not attended within 15 minutes.
Request 3
Your incident response time targets, and how many times these targets were missed during the
above time frame.
Request 4
The average time for a 999 call to be attended.
Request 5
The longest period of time for a 999 call to be attended.