September 30, 2022 | Organisational Information
I write, under the terms of the Freedom of Information Act, to request the number of 999 calls that were flagged as no unit/resource available, or took longer than 15 minutes to be attended, between January 2018 and June 2022. As part of this request, I would like the information to be broken down into the following:
The number of 999 calls received between January 2018 and June 2022, broken down into months, years and a grand total.
Out of these 999 calls, how many were flagged as no unit/resource available, and how many were not attended within 15 minutes.
Your incident response time targets, and how many times these targets were missed during the
above time frame.
The average time for a 999 call to be attended.
The longest period of time for a 999 call to be attended.