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October 24, 2022 | Organisational Information

Reference: F-2020-00853

Response

Request 1

The contract information sent by the organisation previously has now expired please can you provide me with a new update of the telephone maintenance contract. Please can you send me the following contract information with regards to the organisation’s telephone system maintenance contract (VOIP or PBX, other) for hardware and Software maintenance and support if all the information is still the same besides the contracts dates please send just the new contract dates it would be much appreciated.

Contract Type: Maintenance, Managed, Shared (If so please state orgs)

Request 2
Existing Supplier: If there is more than one supplier please split each contract up individually.

Request 3
Annual Average Spend: The annual average spend for this contract and please provide the average spend over the past 3 years for each provider.

Request 4
Hardware Brand: The primary hardware brand of the organisation’s telephone system.

Request 5
Number of telephone users:

Request 6
Contract Duration: please include any extension periods.

Request 7
Contract Expiry Date: Please provide me with the day/month/year.

Request 8
Contract Review Date: Please provide me with the day/month/year.

Request 9
Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g. Contact Centre, Communication Manager.

Request 10
Telephone System Type: PBX, VOIP, Lync etc

Request 11
Contract Description: Please provide me with a brief description of the overall service provided under this contract.

Request 12
Go to Market: How where these services procured, please provide me with either the tender notice or the framework reference number. Please specify if procured through other routes.

Request 13
Contact Detail: Of the person from with the organisation responsible for each contract full Contact details including full name, job title, direct contact number and direct email address.

Request 14
If the service support area has more than one provider for telephone maintenance then can you please split each contract up individually for each provider.

Request 15
If the contract is a managed service or is a contract that provides more than just telephone maintenance please can you send me all of the information specified above including the person from with the organisation responsible for that particular contract.

Request 16
If the maintenance for telephone systems is maintained in-house please can you provide me with:

Request 17
Number of telephone Users:

Request 18
Hardware Brand: The primary hardware brand of the organisation’s telephone system.

Request 19
Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g. Contact Centre, Communication Manager.

Request 20
Contact Detail: Of the person from with the organisation responsible for telephone maintenance full Contact details including full name, job title, direct contact number and direct email address.

Request 21
Also if the contract is due to expire please provide me with the likely outcome of the expiring contract.

Request 22
If this is a new contract or a new supplier please can you provide me with a short list of suppliers that bid on this service/support contract?
 

Response

Telephone Maintenance