Accessibility statement

Website accessibility statement for www.psni.police.uk

30 September 2021

This statement applies to content published on www.psni.police.uk. This website is run by the Police Service of Northern Ireland.

We want as many people as possible to be able to use this website.

AbilityNet has advice on making your device easier to use if you have a disability.

Recite Me

We have installed the Recite Me toolbar on our website to make the site more accessible and user friendly. Recite Me supports each visitor by providing options so that they can use our website in a way that works best for them. For example, users can change the font size, change the colour of the screen, translate text or use the screen reader option to read the text aloud.

To use Recite Me, click on the Accessibility Help button on our website.

How accessible this website is

We know some parts of this website are not fully accessible. For example:

  • some of our online forms are difficult to navigate using just a keyboard
  • some pages and document attachments are not clearly written
  • some tables do not have row headers
  • some heading elements are inconsistent
  • some images do not have good alternative text
  • some buttons are not correctly identified or have poor colour contrast
  • most PDF documents are not fully accessible to screen reader software

Feedback and contact information


If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please email zwebsiteaccessibility@psni.police.uk

and tell us:

  • the web address (URL) of the content
  • your name and email address
  • the format you need

We’ll consider your request and get back to you in 28 days.

Reporting accessibility problems with this website


We want to improve the accessibility of our website. If you find any problems that are not listed on this page or you think we’re not meeting the accessibility requirements please email us at zwebsiteaccessibility@psni.police.uk

Enforcement procedure

The Equality Commission for Northern Ireland (ECNI) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with our response contact the Equality Commission for Northern Ireland (ECNI) https://www.equalityni.org/Home

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Callers who are deaf or speech impaired can contact us using Relay UK. Relay UK helps people with hearing or speech difficulties communicate with anyone over the phone. You can learn more about using Relay UK at www.ngts.org.uk

Our enquiry offices have audio induction loops, or if you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us www.psni.police.uk/contact-us

Technical information about this website’s accessibility

The Police Service of Northern Ireland is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Issues with this website include:

  • Alt text missing from some images
  • Content inserted with CSS is not read by some screen readers, and not available to people who turn off style sheets
  • Some PDF, Word and Excel documents are not fully accessible

We had our website tested by a third party in August 2020. They highlighted further issues. Read their accessibility report (PDF - 5.8MB).

Disproportionate burden

We have assessed the cost of fixing the issues raised and believe that doing so would be represent a disproportionate burden within the meaning of the accessibility regulations for the following reasons:

  • We are in the process of replacing our existing website. A procurement process has been completed and the supplier appointed.
  • As part of the procurement process suppliers had to agree to implement a website in accordance to the latest accessibility guidelines – this is a contractual obligation.
  • The current Police Service of Northern Ireland website is supported and maintained by a 3rd party supplier. Fixing all of the issues within the report prior to the new website going live would represent a disproportionate burden.
  • Based on current timelines, it is expected that the new website will go live February 2022.
  • A copy of the report has been forwarded to the supplier to ensure that they are addressing all issues during the design and build phases of the new website.

Content that is not within the scope of the accessibility regulations

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

What we are doing to improve accessibility


We working with a supplier to develop a new Police Service of Northern Ireland website that will be launched in 2022. This new website will be accessible and user friendly.

Preparation of this accessibility statement

This statement was prepared 17 September 2021. It was last reviewed on 14 September 2021.

This website was last tested on 14 May 2021. The test was carried out by the Central Digital and Data Office, part of the Cabinet Office. They checked sample pages from our website. You can read the full Cabinet Office website accessibility report (PDF - 192KB).

We had our website tested by a third party in August 2020. You can read their accessibility report (PDF - 5.8MB).