
Since The Police Service of Northern Ireland introduced online reporting of non-emergency incidents almost two years ago, close to 37,000 reports have been submitted.
The 36,874 reports made online between 1st September 2023 and 17th January 2025 relate to crimes, domestic abuse, fraud, road traffic collisions and anti-social behaviour.
Feedback
From survey feedback on the online reporting tool that’s been submitted so far, 71.19 per cent of respondents described it as ‘very good’ or ‘good’.
Some of the feedback submitted includes:
‘Excellent system. The best I have seen’.
‘Quick and easier than ringing - I was on hold for far too long.’
‘Excellent laid out page, easy to follow everything needed to record the incident was covered’
‘Easy to follow, intuitive and efficient way of reporting’
‘I am Dyslexic and I found the form easy to use. Thanks’
Assistant Chief Constable Ryan Henderson said: “It’s really heartening to receive such positive feedback, and reassures us as a Police Service that what we are doing is working well.
“We are constantly working to improve our service, and make it as effective as we can for everyone. The volume of reports made since we launched online reporting, and the feedback we’ve received to date, shows we are responding as quickly as possible, 24 hours a day, seven days a week, just as we would with reports made via 101 or 999.”
Benefits of online reporting
ACC Ryan Henderson says it’s important the public have a choice when it comes to how they make a report to police.
ACC Ryan Henderson said: “We want to offer people as much choice as possible to report an incident or crime to us, in a way that’s convenient to them. The benefit of online reporting is there is no waiting in a ‘101’ queue, and people can make a report at a time that suits them, all in a matter of minutes.”
Police stress the ‘101’ service is still available, and not affected, and ACC Ryan Henderson says: “Reporting online helps make sure we can prioritise those who need to speak to us via 101.
“To anyone needing to make a report, we would urge you to consider doing so online with the reassurance that no matter where you are, you can reach us when you need to and your reports will be considered in live time, in the exact same way as a ‘101’ call.
“Put simply, reporting online is an instant option that saves time and is quick and easy.”
You can make a report online at https://www.psni.police.uk/report which is accessible 24 hours a day, seven days a week. You can continue to call police to report a non-emergency incident via 101, always dial 999 in an emergency.