June 08, 2023 | Procurement, Contracts and Contractors
Reference: F-2023-01213
Request
Request 1
Please confirm which telephony system(s) you currently have in place? Example- Avaya/ Mitel/ Unify
Request 2
When was the installation date of your telephony equipment?
Request 3
Who maintains your telephony system(s)?
Request 4
Number of telephony users?
Request 5
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
Request 6
When is your contract renewal date? (date/ month/ year)
Request 7
Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
Request 8
When was the installation date of your contact centre infrastructure?
Request 9
Who maintains your contact centre system(s)?
Request 10
Number of contact centre users?
Request 11
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
Request 12
When is your contract renewal date? (date/ month/ year)
Request 13
Do you use Unified Communications or Collaboration tools such as Microsoft Teams/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?
Request 14
What is the go-to market- how are the above technologies/ services procured?
Request 15
Who is responsible for Telephony, contact centre and the command & control centre?
Request 16
Which system do you have for your command-and-control centre?
Request 17
Who maintains this for you?
Request 18
How many users do you have?
Request 19
What was the initial project cost and the annual support/ maintenance service?
Request 20
When is the contract renewal date? (date/ month/ year)
Request 21
Which system do you have for your call recording system?
Request 22
Who maintains this for you?
Request 23
How many users do you have?