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Online Application Information

Firearms & Explosives Branch (FEB) operate a telephone helpline (0800 7839899) specifically for queries relating to the completion of online application forms. The current opening hours for the helpline are Monday – Friday from 9am – 4pm.

With effect from Monday 17 December 2018 onwards, FEB are changing the opening hours of the telephone helpline to Monday – Friday, 10am - 12pm and 2pm - 4pm.

We would like to reiterate that this telephone helpline is ONLY for queries relating to the completion of online application forms. All other queries for Firearms & Explosives Branch should as normal be made between the hours of 2pm - 4pm through the non-emergency number 101.