Contacts - 999, 101, Online and Emergency SMS

You can contact the Police Service by telephone, text phone or in writing.

Emergency telephone number

In an emergency dial 999

or 18000 for text phone users

An emergency is where serious injury has been caused or a crime is in progress and the suspects are at or near the scene.

Non-emergency and general enquiries telephone number

For non-urgent matters you can drop into your local police station during opening hours or call the police on 101 (if you are a Tesco mobile or giffgaff user call 028 9065 0222)

Operators will pass your call on to your local police station. You can also report hate-related incidents online on the Police Service of Northern Ireland (PSNI) website.

If you are uncomfortable about reporting the crime yourself then someone else can report it for you.

Non-emergency matters may include things like a stolen mobile phone, vandalism, graffiti, abandoned cars and other examples of anti-social behaviour. If you are ringing from outside the UK dial 004428 9065 0222.


How to contact the Police if you are deaf, deafened or hard of hearing via textphone. 

Guidance is provided in the video below. 




Emergency SMS

The PSNI local Emergency SMS system has been superseded by the national Emergency SMS system. The national system ‘emergency SMS’ permits registered users to contact the emergency services by using their mobile phones to send texts to 999 for emergency assistance. This service goes through specially trained 999 operators and provides those who have registered with equitable access to all emergency services.

Further information and registration can be found at

Text Relay has also changed to ‘Next Generation Text Service’ which allows registered users to use their mobile phone and devices connected to the internet to contact emergency services as well as their textphone. Further information can be obtained from

How to contact the Police if you are deaf, deafened or hard of hearing through SMS. 

Guidance is provided in the videos attached. 




Write to Us

For general queries you can write to:

Command Secretariat
Police Service of Northern Ireland
Police Headquarters
65 Knock Road