October 13, 2025 | Finance and Procurement , Procurement
Request Number: FOI/15534
Category: Finance and Procurement - Procurement
Subject: Citizen Engagement Platform
Request and Answer:
Your request for information has now been considered. In respect of Section 1(1)(a) of the Act we can confirm that the Police Service of Northern Ireland does hold information to which your request relates. The decision has been taken to disclose the following.
Request
A citizen engagement platform is a digital tool or system designed to facilitate communication, interaction, and participation between citizens and government or public institutions. Its goal is to make civic involvement easier, more transparent, and more effective.
These platforms can be used by governments, cities, or organisations to:
Collect feedback on policies, services, or community issues
Conduct surveys and polls
Enable reporting of local issues, like potholes or graffiti
Share updates, news, and documents with the public
Encourage participatory budgeting or co-creation of solutions
Examples include tools like Granicus (EngagementHQ), CitizenSpace, SurveyMonkey, Qualtrics or Commonplace They can play a major role in increasing transparency, accountability, and trust in public decision-making.
Request 1
Do you use a Citizen Engagement platform?
Answer 1
Yes
Request 2
If so, what tools do you use?
Answer 2
PSNI use an internally developed portal using Microsoft Azure with external developer support.
Request 3
How much do you spend annually on a Citizen Engagement tool?
Answer 3
It is not possible to provide the annual cost within cost, however we can disclose the total value of the contract is £3.7m.
Request 4
Which month & year does your contract with your supplier end?
Answer 4
The end date of the contract is 31/08/2026.