Unanswered 101 calls

Request Number: FOI/16089

Category: Organisational Information & Performance – Branch/Departmental Performance

Subject: Unanswered 101 calls

Request and Answer:
Your request for information has now been considered. In respect of Section 1(1)(a) of the Act we can confirm that the Police Service of Northern Ireland does hold some information to which your request relates and this is being provided to you.
We further consider some of the information you seek is exempt by virtue of Section 21 of FOIA and have detailed our rationale as to why this exemption applies. We have also provided you with links to guidance issued by the Information Commissioner’s Office which we have followed in responding to your request.

Question
In each month of the last three years how many 101 calls to the PSNI have gone unanswered.

Answer
The request for the years 2016 - 2013 is being refused as the Information is Reasonably by Other Means. Please see our rational below.

Some of the information you have requested is available from the PSNI's website. Please see the following link for the years 2016 - 2023:

Available Here

Please see table below, which supplies the data requested for the years 2024 - 2025.

Partial Exemption Explained
Section 17(1) of the Freedom of Information Act 2000 requires the Police Service of Northern Ireland, when refusing to provide such information (because the information is exempt) to provide you the applicant with a notice which:

1. states that fact,
2. specifies the exemption in question and
3. states (if not otherwise apparent) why the exemption applies.

The exemption/s, as well as the factors the Department considered when deciding where the public interest lies, are listed below:

Section 21(1) - Information Reasonably Accessible by Other Means - Information which is reasonably accessible to the applicant otherwise than under section 1 is exempt information.

The full text of exemptions can be found at www.legislation.gov.uk and further guidance on how they operate can be located on the Information Commissioners Office website www.ico.org.uk.