Monthly Request Handling Statistics

You can see our progress in handling Freedom of Information and Environmental Information Regulations and Subject Access Requests on this page.

Publication of our latest performance statistics for Freedom of Information and Subject Access request handling compliance is temporarily unavailable. Apologies for any inconvenience caused. 

Monthly Request Handling Performance Statistics

Freedom of Information and Environmental Information Regulations  
Data CollectedJune 2024July 2024August 2024September 2024October 2024November 2024December 2024January 2025
Total requests received125163149153159164  
Total open requests9110699111115114  
Total of open requests with permitted extensions – public interest test77615918  
Total of open requests with permitted extensions – complex and voluminous000000  
Total requests closed171138158122149155134143
Total requests closed within statutory timescale132126143116137149126137
Total requests closed with a permitted extension7615152011  
Total requests closed outside statutory timescale391215612686
Total closed requests where information was granted in full745840364654  
Total closed requests where information was withheld in full756690677642  
Total closed requests where information was partially provided221428192719  
Total internal reviews received6873113  
Total requests with a stopped clock for clarification232110816   
Total requests with a paused clock for fees noticen/an/an/an/an/an/a  

Subject Access Requests 
Data CollectedJune 2024July 2024August 2024September 2024October 2024November 2024December 2024January 2025
Total requests received247234224181242200  
Total closed requests248258220197248193122175
Total requests closed within statutory timescale197204160144210170108149
Total open requests212199208189184192  
Total requests open outside statutory timescale128115125121122136  
Total requests open older than 6 months0162320  
Total requests open older than a year000000  
Oldest open request (days)178197196208239178  
Total complaints received135540  
Total complaints closed350741  
Total complaints closed within statutory timescale350221  
Total ICO complaints received124001  
Total ICO complaints closed213001